Moving to a New Phone
Keep access to your registered email or mobile number. Try signing in on the new phone before resetting your old device.
Hero11 Account Access
Access your Hero11 account with your registered email or mobile number. Follow the steps below or find help with verification and account access.
Open Hero11, enter your registered details and complete verification.
Open the app or Hero11 website, then tap LOGIN/REGISTER.
Enter the email address or mobile number linked to your account. Follow the country-code format shown on the form.
Tap CONTINUE and complete the verification shown to access your account.

Use your original details to access an existing account, or follow the registration prompts if you’re new.
Find help with inactive buttons, missing verification codes and account access issues.
Keep access to your registered email or mobile number when changing devices.
Keep access to your registered email or mobile number. Try signing in on the new phone before resetting your old device.
Check which account is currently signed in before logging out. Use the intended account’s details when you return, then confirm its profile and history.
Sign out when finished and avoid saving account details on a device other people use.
Quick answers about signing in, reinstalling and account recovery.
You need the APK to use the Android app. If you’re using the Hero11 website, follow the login option available there.
Use the email address or mobile number linked to your existing account. Different details may lead to a separate registration.
Contact Hero11 support through the login screen. Creating another account or reinstalling the app will not recover your original account.
Reinstalling restores the app, but you still need your original login details and the required verification to access your account.
No. This is an independent guide and cannot access or recover Hero11 accounts. Use Hero11’s support channels, and never share verification codes with this website.
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